Hospitality Team Member Bastrop, TX

Hospitality Team Member

Full Time • Bastrop, TX

Shifts Available: 

  • 6AM - 2PM
  • 11AM - 8PM
  • 2PM - 11PM
  • 5PM-11PM

Hourly Wage: $10 - $12 per Hour

Role Summary

Foster an environment of excellence and create Raving Fans by executing all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).

Objective:

The Team Member seeks to provide guests with a remarkable dining experience each and every day by working as a team to give each guest the quickest, highest quality personalized experience possible. The Team Member also treats those they work with, as well as guests, with honor, dignity, and respect – all day, every day.

Deliverables:

1. Front Counter

  1. Exhibit Core 4 with each guest, as well as the rest of the team

  2. Take guest’s orders within 60 seconds of entering the line.

  3. Fulfill guest’s orders by preparing drinks, sauces, etc. and directing guests to either have a seat (with

    their table marker) or wait at the pickup sign

  4. Encourage guests to convert their order into a meal to complete/enhance the guest’s visit.

  5. Complete table touch-ins in the dining room every 15 minutes.

2. Drive-thru

  1. When not doing F2F (Face-to-Face outside) answer after the first beep and speak with a smile when on

    headset.

  2. Serve guests within 30 seconds or less at the window.

  3. Willingness to serve guests face-to-face in the drive-thru.

  4. Listen carefully to accurately record their order to ensure order accuracy. This includes all condiments,

    special requests.

3. Dining Room

  1. Keep restaurant clean at all times, including floors.

  2. Ensure tables are sanitized after each customer turnover.

  3. Refresh beverages for guests at their tables to ensure the guests do not need to walk to the counter for

    a refill.

  4. When walking through the Dining Room for any reason look for any debris/etc. that you can clean up on

    your way to/from.

Requirements

  • Available to work a minimum of 15 hours per week
  • Understand the expectation of Chick-fil-A customer service standards and operational excellence.

Skills

  • Outgoing and fun
  • Great attitude
  • Hard working
  • Dependable
  • Honest
  • Demonstrate leadership attributes
  • Team-player
  • Positive attitude & role model
  • Responsive to team’s needs
  • Takes initiative
  • Works to serve others
  • Motivated to grow and to learn
  • Great verbal communicator
  • Outgoing/friendly/patient
  • Desire for ongoing training/education
  • Detailed & keenly observant
  • Passion for procedural discipline
  • Able to lift 40 - 60 pounds on a consistent basis




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The Team Member Experience

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

Competitive Pay
Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
Flexible Hours
You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
Closed Sundays
All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
No Experience Is Necessary
We are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know.
College Scholarships
At Chick-fil-A, we believe everyone deserves an education. We offer Leadership Scholarships to eligible employees who qualify.